When a family skipped out on their $850 restaurant tab, I was devastated. But with my manager’s shrewd plan and an unexpected ally, we turned the tables in a way they never saw coming.If you’ve ever worked in a restaurant, you’ve probably had your fair share of difficult customers. But this family was in a league of their own.
It started on what I thought was going to be a normal Friday night.The restaurant was packed, and I was already juggling three tables when they walked in: Mr.Thompson, a loud, broad-shouldered man who exuded entitlement, his wife in a floral dress that looked more expensive than my car, and their two teenage kids who didn’t look up from their phones once.
